In the interests of its customers, the insurance industry goes beyond the requirements of the law.
Spanish insurance is committed to corporate excellence and best business practices. This is why the industry wishes to go further than the established regulations in terms of commitments it makes to customers and has developed best-practice guidelines in 12 basic areas:
Health insurance, corporate governance, internal control, disability, internet, motor, multi-risk, death, life insurance, payment protection, marketing and claims management.
You can access these guidelines (Spanish editions) and find out which associate organisations adhere to them.